Our Policies
Payments & Cancellations
Sea Kayak Rentals
Payment will be made in full at time of booking, via credit card over the phone or Venmo. Once payment has been made, a ticket/receipt will be emailed within 24 hours to confirm your reservation.
Guided Day Tours
Payment will be made in full at time of booking, using a credit card over the phone or Venmo. Once payment has been made, a ticket/receipt will be emailed within 24 hours to confirm your reservation.
Cancellation Policy DAY TOURS ONLY!
If you do have to cancel:
- with 31+ days advance notice you’ll receive a full refund, minus a $25/person processing fee
- with 15-30 days advance notice you’ll receive a 50% refund
- with less than 15 days advance notice there will be no refund
Please Note: The following applies to both kayak rentals & guided day tours:
We highly recommend that you reserve your kayak rental or tour well in advance of your paddle date to ensure availability. The months of June through August are especially busy.
Sitka Wild Coast Kayaks reserves the right to cancel kayak rentals or tours on the day of service if unsafe paddling conditions develop, in which case you will receive a full refund.
Multi-Day Expeditions
Payment must be made in full within 7 calendar days of booking, via Venmo or credit card over the phone. Once payment has been made, a receipt will be emailed within 24 hours to confirm your reservation.
Cancellation Policy if you do have to cancel:
- with 61+ days advance notice you’ll receive a full refund, minus a $100/person processing fee
- with 30-60 days advance notice you’ll receive a 50% refund
- with less than 30 days advance notice there will be no refund
We will do our best to work with you to reschedule an expedition should it become necessary, but please advise as soon as possible if a situation arises that may affect your travel plans – our ability to make equipment available, and re-assign guides, is greatly diminished on short notice.
We highly recommend that you purchase travel insurance to cover any unforeseen circumstances that might disrupt your vacation plans.
Damaged, Broken or Lost Equipment
Any and all equipment rented is to be returned in the condition it is released to the renter in. Normal wear and tear is expected and will NOT be charged. Examples of normal wear and tear are broken perimeter and deck lines, plastic buckles, and lost screws. ABNORMAL wear and tear would include bent/damaged rudders, holes in spray skirts or kayaks, broken foot pedals (not loosened or fallen off) and any damage that the owner can identify as resulting from significant carelessness or abuse.
Lost Equipment and Gear
Renter will be charged the full price of replacement of equipment or gear at MSRP.
Damaged or Broken Equipment
The ability to adequately repair a piece of equipment for further rental use will be determined by the owner. IF it is determined that the equipment cannot be adequately repaired for safe return to the rental program payment in full for replacement of said gear will be as stated for lost equipment/gear.
Depending on the severity of the damage a price for repair will be estimated at the time of the return and payment will be made at that time. The cost will be determined according to estimated hours of labor needed to make the repair, materials needed and devaluation of equipment. An invoice can be provided at the time of payment if required.
Exceptionally Dirty Equipment
While the equipment will be used in an outdoor environment and will therefore be exposed to dirt, sand etc,, there is a limit to how dirty a kayak or spray skirt might reasonably be expected to be returned in. Renters will be charged $50/boat for equipment returned in exceptionally dirty conditions (needing more than 30 minutes to clean)
